Booking & Delivery Policy

1. Service Delivery Model

As a hotel and resort establishment, Flutter Hotels & Resorts provides hospitality accommodation and resort services rather than physical shipped goods. Therefore, "Delivery" constitutes the instant electronic confirmation of your stay reservation and the fulfillment of physical room services at our property upon check-in.

2. Instant Booking Confirmation

Upon successful payment authorization via our website or payment links, your booking confirmation voucher containing your unique Booking Reference ID, dates of stay, room type, and check-in instructions will be immediately displayed on screen and sent to your registered Email Address / WhatsApp number within 5 minutes.

3. Service Fulfillment & Check-in

Physical service delivery takes place at our resort property (Flutter Hotels & Resorts, Palkot–Lansdowne, Garhwal, Uttarakhand) starting on your scheduled Check-in date at 12:00 PM. Guests present their booking voucher and valid photo ID at the front desk to receive room key access.

4. Contact & Support